We aim to get your books to you as quickly as possible! Here’s what you can expect:

• Standard Delivery: 3–5 business days within Kenya.
• Express Delivery: 1–2 business days (available in select areas).
• International Shipping: 7–14 business days, depending on destination and customs clearance.

Once your order is shipped, you’ll receive a tracking link so you can follow your book’s journey right to your doorstep. Delivery times may vary slightly during peak seasons or due to unforeseen delays, but we’ll always keep you updated.

Finding your next great read is easy! Here’s how to locate a book on our website:

• Use the Search Bar: Type the book title, author, or ISBN into the search bar at the top of the page. We’ll show you matching results instantly.
• Browse by Category: Explore genres like fiction, biography, self-help, or children’s books using our category menu.
• Check Featured Lists: Discover curated collections like bestsellers, new arrivals, or staff picks on our homepage.
• Filter Your Results: Narrow down your search by format (hardcover, paperback, eBook), price, or availability using the filters on the results page.

Still can’t find what you’re looking for? Reach out to our support team—we’re happy to help track it down or suggest a great alternative.

We’re so sorry about that! We want every book you receive to be exactly what you ordered—and in perfect condition.

If your book arrives incorrect or damaged, here’s what to do:

• Take a photo of the issue (e.g., wrong title, torn pages, damaged cover).
• Contact our support team within 7 days of delivery. Include your order number and the photo so we can sort it out quickly.
• We’ll offer a replacement or refund, depending on your preference and availability of the book.

Your satisfaction means everything to us, and we’ll make it right—no stress, no hassle.

Absolutely! If you’re looking for a specific book that’s not currently listed on our website—whether it’s a rare edition, academic title, or an out-of-stock favorite—we’ll do our best to source it for you.

Here’s how to place a special order:

• Contact our support team with the book’s title, author, ISBN (if available), and any other details.
• We’ll search our network of publishers and distributors to find it for you.
• You’ll receive an update within 2–3 business days on availability, pricing, and estimated delivery time.

Special orders may take a little longer to arrive, but we’ll keep you informed every step of the way.

Keeping track of your book order is simple! Here’s how:

• Log into your account: Head to the top right corner of our website and sign in.
• Go to ‘My Orders’: You’ll find a list of all your recent purchases, along with their current status—whether it’s processing, shipped, or delivered.
• Track your shipment: Once your order is dispatched, we’ll send you a tracking link via email or SMS so you can follow its journey in real time.

If you placed your order as a guest, no worries—just use the tracking link we sent to your email.

Need help or didn’t receive a confirmation? Our support team is just a message away and happy to assist.

Yes, you can! We understand that sometimes it’s easier to speak with a real person—especially when you have questions or need help choosing the right book.

To place an order by phone:

• Call our customer service line during business hours. Our friendly team will guide you through the process and confirm your order details.
• Have your payment info ready (we accept major cards and mobile money).
• Share the book title, author, or ISBN to help us find exactly what you’re looking for.

If you’re not sure what you want yet, we’re happy to offer recommendations too!